Returns

How should I package and return a product to JC-Electronics? chevron-down
You need to pack the package transport proof and write/stick the address of JC-Electronics on the box. You will receive an RMA form after contacting Sales. You should send this form in the box.
What must a return meet? chevron-down
A product that is returned must be accompanied by clear documentation with completed RMA and problem description
What is the return policy of JC-Electronics? chevron-down
For the return policy, see our Terms and Conditions
How does the refund work after return? chevron-down
Within 5 days the returned product will be assessed. In case of a positive assessment, the credit will be transferred within 14 days. You will also receive a credit invoice.
When exchanging a product, can I return my old product at the same time? chevron-down
Yes, you have no more than 30 working days to return your exchange/defective product to JC-Electronics
How do I know if my return has been received and accepted? chevron-down
Once your product has been received, you will receive confirmation of acceptance by email.
I am not satisfied with the product. What to do now? chevron-down
Contact the Sales Department.
I have changed my mind and no longer want the product. Will I get my money back? chevron-down
Yes, if you notify us within the 14-day cooling-off period, you will receive your money back. Please refer to the Terms and Conditions.
Who pays the return costs? chevron-down
The return costs are paid by the shipping party (the customer).
What happens if my return is not accepted by JC-Electronics? chevron-down
If a return is not accepted by JC-Electronics, we will contact you to share our findings with you and determine the next steps together.
Do you have a return period? chevron-down
We apply a return period (cooling-off period) of 14 days.
How do I report a return product? chevron-down
You will receive an RMA form after contacting Sales. This form should be included in the box.
Can I return a refurbished product? chevron-down
Yes, you can return all purchased products
What do you judge my return on? chevron-down
A returned product is evaluated to see if it is in a repairable/repairable condition.
Will my return be picked up or do I have to ship it myself? chevron-down
A product that is returned must be shipped by the customer. The return costs are paid by the shipping party (the customer).
Who is responsible if a return is damaged? chevron-down
The responsibility of a return is on the shipping party (the customer).