My company is located outside the European Union. What should I consider when sending a product to JC-Electronics for repair or warranty?
The first step is to place a repair order or contact us about returning a product under warranty.
On which products and parts does JC-Electronics offer warranty?
JC-Electronics stands for quality and therefore offers a standard 2-year warranty on the entire product.
Is there a warranty on refurbished products from JC-Electronics?
JC-Electronics stands for quality, so also refurbished products you will receive standard 2 years warranty.
The warranty seal broke during the 14-day cooling-off period. Now what?
Please contact Customer Service. They will assist you further with an appropriate solution.
Can I also extend my warranty? How much does that cost?
Yes, you can purchase additional warranty at JC-Electronics. This costs 10% per 6 extra months of warranty.
How many years of warranty does JC-Electronics offer on exchanged products?
You will also receive a standard 2-year warranty on exchanged products.
Are there any conditions for submitting a guarantee?
A warranty claim must be notified in advance. The warranty seals must be intact and the claim must not be older than 2 years.
How do I claim my warranty?
Before returning the item, please contact JC-Electronics Customer Service. They will see if they can help remotely, offer an exchange or provide you with an RMA form to return the item for warranty review.