With cashback, can I give my defective product to the delivery driver?
No, within 4 weeks you must send the defective product to JC-Electronics yourself For that, we will send you an RMA document. Did you not receive a document? Request the RMA document online 
With cashback, can I return my defective product in the same box?
Yes, in the context of the circular economy, we welcome that! Just make sure the defective product is properly packed and has an RMA document. Didn't receive an RMA document? Request it online.
Can I exchange my defective product for a new product with cashback?
No, cashback is only possible when buying refurbished products. You always get a product with the JCertified seal and a 2-year warranty.
Why should I use cashback when you can repair my defective product?
Repairing and cashback are good circular solutions. Just keep in mind that repairs take at least 12 weeks.
Is it cheaper to buy a replacement refurbished product and return the defective product?
Yes, because with cashback you get money back for your faulty product. You also contribute to the circular economy.
Will I get a new or refurbished product back with cashback?
With cashback, you always receive a refurbished product with a 2-year warranty that meets the requirements of the JCertified warranty seal.
What will you do with my defective product?
We first examine whether the defective product is repairable. Then it is refurbished and sold.
What warranty does JC-Electronics offer on products bought via cashback?
You get a 2-year warranty on all refurbished products.
Is my defective product always accepted at cashback?
Your faulty product will be accepted if it is repairable.
How long do I have to send my defective product?
We aim to receive the defective product within 4 weeks.
Which steps do I have to follow to use cashback?
You look for the product you need in the webshop. There, choose refurbished and tick the cashback option. You complete the order and we will make sure you receive the refurbished product. We will send you an RMA document to send with the faulty product.
What if I have not sent in my defective product after 4 weeks?
Then we will no longer accept the faulty product as part of the cashback. You can then still offer it to our Purchase department. Please go to this page to do so.
Cashback only applies to purchase of refurbished products. Can I trust the quality?
All our refurbished products are renewed according to the guidelines of the JCertified quality mark. Our highly qualified electricians have thoroughly cleaned the product, repaired defects, replaced weak components and thoroughly tested it. That is why you always get a 2-year warranty on our refurbished electronics.