What ordering methods are there at JC-Electronics?
At JC-Electronics you can order your industrial electronics directly online through the webshop. You can also order your products by email (firstname.lastname@example.org) or by phone (+31 594 64 26 68) through the Sales department.
How does it work if I want to buy a product at JC-Electronics?
If you order through the webshop you will receive a confirmation email with more information and the order will be processed and shipped. If you request a quote you will receive the price and delivery time within one working day. Once you have given your approval the order will be processed and shipped.
Can any employee within my organization order from you?
Yes, that is possible. You can create an online account for all your employees for the webshop, so they can order. Also, anyone within your organization can place an order by phone or email.
Can I change or cancel my order?
Yes, you can change or cancel your order. If a change is made, the current order will be cancelled and reconfirmed. If the product has already been shipped, a charge will be made. This depends on the product and the situation. See also our terms and conditions.
What is the cooling off period at JC-Electronics?
JC-Electronics uses a cooling off period of 14 days. Within these 14 days you must have made it known to us that you want to cancel the order. From that moment you can return the item. This is at your own expense.
How can I be sure that I am ordering the right product?
At JC-Electronics we always work with unique item numbers for all industrial electronics. We use these numbers for each order. The responsibility of passing on the correct article number lies with the customer. Products that are not in stock are delivered and quoted with an identical product.
Do you have any conditions on ordering?
Yes, see the general terms and conditions on our website.
Are the prices on JC-Electronics' website negotiable?
No. The prices on the website of JC-Electronics are fixed prices and not negotiable.
Yes, you can pay securely through a secure HTTPS connection with SSL certificate.
What payment methods does JC-Electronics accept?
This is different for each country. The most common online payment methods are accredited by JC-Electronics. In addition to online payment, you can also transfer the money in advance or pay afterwards on account (mist accoded).
Can I pay after the fact?
Yes, you can also pay afterwards. The first payment for new customers is always in advance, after that we can check whether you are eligible to pay on account (retrospective).
Do you also accept credit card payments?
Yes, JC-Electronics accepts payments with VISA, MasterCard and American Express.
Can I also pay in installments?
No, you cannot pay in installments.
Can I buy on account from you?
Yes, you can also pay on account. The first payment for new customers is always in advance, after that we can check if you are eligible to pay on account (afterwards).
Can I choose which currency to buy my products in?
No, you pay with the currency from the country you are ordering from.
What is the payment period?
JC-Electronics uses a standard payment term of 30 days for post-payment.
No, you will not receive any additional charges from customs. We ship DAP (Delevired At Place) through the carrier and they make sure that the import fees are already calculated for the recipient.
Do you also do rush deliveries?
Yes, you can request a rush shipment through Sales and it will take 1 business day. For pallet shipments, we apply 2-3 days for urgent shipments.
What if my product breaks during shipping?
Our advice is to check for visual damage immediately upon delivery of the product. If that is the case then the delivery can be refused immediately (do not accept delivery). Then contact JC-Electronics for further processing.
Can I have it delivered to an address other than the company?
Yes, this is possible. When ordering, this can be indicated via Sales or in the webshop.
Can I also pick up my package?
Yes, it is possible to pick up your package at JC-Electronics in Leek. You can indicate this when placing the order via Sales.
I received the wrong product. What should I do?
If you have received the incorrect product, you should contact JC-Electronics' Sales Department immediately. They will provide a fit solution.
How are packages packaged and shipped?
At JC-Electronics, all packages are packaged and presented to the carrier for shipment.
Can someone other than the ordering party take delivery of the package?
Yes, anyone within your organization may receive your package.
What are the shipping costs?
JC-Electronics delivers free of charge. We use the rates of the carrier. These costs are included in the sales price. A rush shipment costs extra and amounts to € 20, -.
Does JC-Eletronics provide my data to third parties?
No, JC-Electronics never provides your information to third parties.
Will there be a credit check (KYC) before I can create an account with JC?
A credit check is only performed if you want a payment condition on account.
What does JC-Electronics with my data
JC-Electronics stores your data safely for processing your quotes, orders, packing slips and invoices. In addition, you will automatically receive e-mails with relevant information from JC-Electronics.
Can I become a partner or dealer of JC-Electronics?
Yes, you can. Please inquire about the conditions through our Sales Department.
The product number does not match the invoice. What to do?
Can I also extend my warranty? How much does that cost?
Yes, you can purchase additional warranty at JC-Electronics. This costs 10% per 6 extra months of warranty.
How many years of warranty does JC-Electronics offer on exchanged products?
You will also receive a standard 2-year warranty on exchanged products.
Are there any conditions for submitting a guarantee?
A warranty claim must be notified in advance. The warranty seals must be intact and the claim must not be older than 2 years.
How do I claim my warranty?
Before returning the item, please contact JC-Electronics Customer Service. They will see if they can help remotely, offer an exchange or provide you with an RMA form to return the item for warranty review.
What does it cost to repair an HMI at JC-Electronics?
Repairing an HMI is different for each item and status of the product. Therefore the costs of the repair are also different. For a quote please contact our Customer Service.
On average, how long does it take to have an HMI repaired by JC-Electronics?
Having an HMI repaired currently takes 12 weeks at JC-Electronics. Emergency repairs to repair an HMI takes approximately 5-8 business days. For a quote, please contact our Customer Service Department.
What is and does an HMI do?
HMI is an abbreviation for Human Machine Interface. An HMI is basically a control panel and often consists of a touch screen with built-in processor, memory and communication cards. Through an HMI, the operator can turn the machine or parts of it on or of
Can JC-Electronics repair all HMIs?
Yes, the technical specialists at JC-Electronics can test and repair all types of HMIs. Damaged parts of an HMI can often be replaced and the HMI is also fully cleaned.
How do you test HMI screens?
At JC-Electronics all functionalities of an HMI are 100% tested. This way we only deliver well tested, high quality products to our customers.
How do I know that my HMI is defective?
There are broadly two options for finding out that an HMI is defective. The first options is to replace the HMI with another one. A second option is to send the HMI to JC-Electronics for a diagnosis and test.
PLC is an abbreviation for Programmable Logic Controller. A PLC is an electronic device with a microprocessor that controls the outputs (drives) based on the information received through the HMI. In industry, machines are often controlled by PLCs, making
What does it cost to repair a PLC at JC-Electronics?
During intensive use of your industrial electronics, visible parts of a product can become damaged or contaminated. Especially for this kind of repairs JC-Electronics has developed replacements. Examples are foils, touch panels, covers and housings for HMI, PLC and Drives.
How does JC-Electronics guarantee quality on replacements?
JC-Electronics has invested in achieving the highest quality through clever innovation and testing in recent years. The replacements have been checked at several points and after careful research have been produced for both sales and personal use. The repl
How do I replace a new housing or other replacement?
This is different for each product.
How durable are the replacements from JC-Electronics?
The replacements from JC-Electronics have the same quality as the original and are therefore suitable for long-term use.
Can I also order customized replacements?
No, currently we only sell the repalcements found in our catalog.
Do replacements from JC-Electronics always fit my product?
Each replacement always fits the right product. Each replacement shows which product it is compatible with.
Are new products always in their original packaging?
No, not all products are in the original packaging. Even new products sometimes come in a box from JC-Electronics with product info and condition.
What is the quality of a refurbished product at JC-Electronics?
With refurbished, we strive for the highest quality. We do this by repairing, cleaning and replacing critical parts.
What is the difference between a refurbished and new product?
In terms of operation and functionality, there is no difference between a new and refurbished product. There is only a difference in the age of the product and components and perhaps slight traces of use.
What is the price difference between a refurbished and new product?
This is product dependent and therefore cannot be said globally.
How many years of warranty does JC-Electronics give on refurbished products?
JC-Electronics provides a 2-year warranty on all refurbished industrial electronics.
What do you replace and improve as standard with a refurbished product?
Jc-Electronics cleans the product and replaces all critical parts.