From supplier to trusted partner: Knauf Insulation on working with JC-Electronics
Keeping critical machinery running
"In a manufacturing environment where continuity is essential, it's extremely valuable to have a partner like JC-Electronics who offers real solutions for outdated technology," says Rok Pikec, Project Purchasing Manager at Knauf Insulation. "Many of the PLCs, HMIs, drives and industrial PCs that keep our lines running are no longer supported by their original manufacturers, and finding a supplier willing and able to source, repair or refurbish this kind of equipment is not easy.
Thanks to JC-Electronics' expertise in sourcing and repairing phased-out and obsolete electronics, we're able to keep critical machinery running longer than would otherwise be possible.
Staying in control of investment decisions
''This gives us control over when to plan investments and replacements, on our own timeline, rather than being forced into rushed decisions by unexpected downtime. In an industry where every hour of stopped production has a direct impact on output and cost, that kind of predictability is worth a great deal.''
A partner that thinks along with us
''What particularly stands out for us is JC-Electronics' ability to think quickly and offer practical, workable solutions to challenges that standard suppliers can no longer address. Where others simply say a part is unavailable, they look for a way forward, whether that means sourcing a hard-to-find component, repairing what we already have, or proposing a smart alternative.''
This problem-solving mindset, combined with clear communication and follow-through, has allowed JC-Electronics to grow from a supplier into a trusted partner that makes a significant contribution to the continuity of our production processes.
Relationship built on trust
''We also greatly valued their visit to our factory. Seeing our production environment firsthand gave the JC-Electronics team a much better understanding of our specific challenges and priorities, and it strengthened the working relationship considerably. This kind of engagement is exactly why JC-Electronics has been added as a preferred supplier within Knauf Insulation, not just for our site, but across all locations. It reflects the trust we place in their expertise, their service, and their commitment to our operations.''
Looking ahead
''Looking ahead, we look forward to further expanding our collaboration with JC-Electronics and continuing to work together on reliable, sustainable solutions for our production environment, supporting the continuity, efficiency and long-term reliability that our factories depend on."
