Help Center

 

Order
What ordering methods are there at JC-Electronics?
At JC-Electronics you can order your industrial electronics directly online through the webshop. You can also order your products by email (verkoop@jc-electronics.nl) or by phone (+31 (0)594 643 292) through the Sales department.
How does it work if I want to buy a product at JC-Electronics?
If you order through the webshop you will receive a confirmation email with more information and the order will be processed and shipped. If you request a quote you will receive the price and delivery time within one working day. Once you have given your
Can any employee within my organization order from you?
Yes, that is possible. You can create an online account for all your employees for the webshop, so they can order. Also, anyone within your organization can place an order by phone or email.
Can I change or cancel my order?
Yes, you can change or cancel your order. If a change is made, the current order will be cancelled and reconfirmed. If the product has already been shipped, a charge will be made. This depends on the product and the situation. See also our terms and condi
What is the cooling off period at JC-Electronics?
JC-Electronics uses a cooling off period of 14 days. Within these 14 days you must have made it known to us that you want to cancel the order. From that moment you can return the item. This is at your own expense.
How can I be sure that I am ordering the right product?
At JC-Electronics we always work with unique item numbers for all industrial electronics. We use these numbers for each order. The responsibility of passing on the correct article number lies with the customer. Products that are not in stock are delivered
Do you have any conditions on ordering?
Yes, see the general terms and conditions on our website.
Are the prices on JC-Electronics' website negotiable?
No. The prices on the website of JC-Electronics are fixed prices and not negotiable.
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Pay
Is paying via the webshop of JC-Electronics safe?
Yes, you can pay securely through a secure HTTPS connection with SSL certificate.
What payment methods does JC-Electronics accept?
This is different for each country. The most common online payment methods are accredited by JC-Electronics. In addition to online payment, you can also transfer the money in advance or pay afterwards on account (mist accoded).
Can I pay after the fact?
Yes, you can also pay afterwards. The first payment for new customers is always in advance, after that we can check whether you are eligible to pay on account (retrospective).
Do you also accept credit card payments?
Yes, JC-Electronics accepts payments with VISA, MasterCard and American Express.
Can I also pay in installments?
No, you cannot pay in installments.
Can I buy on account from you?
Yes, you can also pay on account. The first payment for new customers is always in advance, after that we can check if you are eligible to pay on account (afterwards).
Can I choose which currency to buy my products in?
No, you pay with the currency from the country you are ordering from.
What is the payment period?
JC-Electronics uses a standard payment term of 30 days for post-payment.
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Shipping
What is the delivery time of my order?
The standard delivery time for a product in stock is 3 business days. You can also request an urgent shipment through Sales and it will take 1 business day. For pallet shipments we use standard 3-5 working days and for urgent shipments 2-3 days.
Can I get unexpected extra charges from customs?
No, you will not receive any additional charges from customs. We ship DAP (Delevired At Place) through the carrier and they make sure that the import fees are already calculated for the recipient.
Do you also do rush deliveries?
Yes, you can request a rush shipment through Sales and it will take 1 business day. For pallet shipments, we apply 2-3 days for urgent shipments.
What if my product breaks during shipping?
Our advice is to check for visual damage immediately upon delivery of the product. If that is the case then the delivery can be refused immediately (do not accept delivery). Then contact JC-Electronics for further processing.
Can I have it delivered to an address other than the company?
Yes, this is possible. When ordering, this can be indicated via Sales or in the webshop.
Can I also pick up my package?
Yes, it is possible to pick up your package at JC-Electronics in Leek. You can indicate this when placing the order via Sales.
I received the wrong product. What should I do?
If you have received the incorrect product, you should contact JC-Electronics' Sales Department immediately. They will provide a fit solution.
How are packages packaged and shipped?
At JC-Electronics, all packages are packaged and presented to the carrier for shipment.
Can someone other than the ordering party take delivery of the package?
Yes, anyone within your organization may receive your package.
What are the shipping costs?
JC-Electronics delivers free of charge. We use the rates of the carrier. These costs are included in the sales price. A rush shipment costs extra and amounts to € 20, -.
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Returns
How should I package and return a product to JC-Electronics?
You need to pack the package transport proof and write/stick the address of JC-Electronics on the box. You will receive an RMA form after contacting Sales. You should send this form in the box.
What must a return meet?
A product that is returned must be accompanied by clear documentation with completed RMA and problem description
What is the return policy of JC-Electronics?
For the return policy, see our Terms and Conditions
How does the refund work after return?
Within 5 days the returned product will be assessed. In case of a positive assessment, the credit will be transferred within 14 days. You will also receive a credit invoice.
When exchanging a product, can I return my old product at the same time?
Yes, you have no more than 30 working days to return your exchange/defective product to JC-Electronics
How do I know if my return has been received and accepted?
Once your product has been received, you will receive confirmation of acceptance by email.
I am not satisfied with the product. What to do now?
Contact the Sales Department.
I have changed my mind and no longer want the product. Will I get my money back?
Yes, if you notify us within the 14-day cooling-off period, you will receive your money back. Please refer to the Terms and Conditions.
Who pays the return costs?
The return costs are paid by the shipping party (the customer).
What happens if my return is not accepted by JC-Electronics?
If a return is not accepted by JC-Electronics, we will contact you to share our findings with you and determine the next steps together.
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Account & Invoices
How can I log on to JC-Electronics?
Anyone who is a customer of JC-Electronics or places an order through the website, gets or has an account to log in with. On jc-electronics.com you can log in at the top right of the page.
How do I create a customer account at JC-Electronics?
Creating an account is not necessary. Everyone who is a customer of JC-Electronics or places an order through the website, gets or has an account to log in with.
How can I change my (shipping) address?
To change address information, please contact your contact person at JC-Electronics. Get in touch with your contact person. They can change it in the basic administration. If there will be a link between website and Sugar, the customer might be able to do
Who all at JC-Electronics can view my account information?
At JC-Electronics, only the person who created your account can view it. At JC-Electronics nobody can see your password.
How long will my data be kept?
Please refer to our Privacy Policy.
Does JC-Eletronics provide my data to third parties?
No, JC-Electronics never provides your information to third parties.
Will there be a credit check (KYC) before I can create an account with JC?
A credit check is only performed if you want a payment condition on account.
What does JC-Electronics with my data
JC-Electronics stores your data safely for processing your quotes, orders, packing slips and invoices. In addition, you will automatically receive e-mails with relevant information from JC-Electronics.
Can I become a partner or dealer of JC-Electronics?
Yes, you can. Please inquire about the conditions through our Sales Department.
The product number does not match the invoice. What to do?
If information on your invoice is incorrect, please contact Customer Service.
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Warranty
On which products and parts does JC-Electronics offer warranty?
JC-Electronics stands for quality and therefore offers a standard 2-year warranty on the entire product.
Is there a warranty on refurbished products from JC-Electronics?
JC-Electronics stands for quality, so also refurbished products you will receive standard 2 years warranty.
The warranty seal broke during the 14-day cooling-off period. Now what?
Please contact Customer Service. They will assist you further with an appropriate solution.
Can I also extend my warranty? How much does that cost?
Yes, you can purchase additional warranty at JC-Electronics. This costs 10% per 6 extra months of warranty.
How many years of warranty does JC-Electronics offer on exchanged products?
You will also receive a standard 2-year warranty on exchanged products.
What does the warranty of JC-Electronics include?
We fully trust the quality of our products. Therefore, we provide a 2-year warranty on the operation of the entire product.
Are there any conditions for submitting a guarantee?
A warranty claim must be notified in advance. The warranty seals must be intact and the claim must not be older than 2 years.
How do I claim my warranty?
Before returning the item, please contact JC-Electronics Customer Service. They will see if they can help remotely, offer an exchange or provide you with an RMA form to return the item for warranty review.
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HMI
What does it cost to repair an HMI at JC-Electronics?
Repairing an HMI is different for each item and status of the product. Therefore the costs of the repair are also different. For a quote please contact our Customer Service.
On average, how long does it take to have an HMI repaired by JC-Electronics?
Having an HMI repaired currently takes 12 weeks at JC-Electronics. Emergency repairs to repair an HMI takes approximately 5-8 business days. For a quote, please contact our Customer Service Department.
What is and does an HMI do?
HMI is an abbreviation for Human Machine Interface. An HMI is basically a control panel and often consists of a touch screen with built-in processor, memory and communication cards. Through an HMI, the operator can turn the machine or parts of it on or of
Can JC-Electronics repair all HMIs?
Yes, the technical specialists at JC-Electronics can test and repair all types of HMIs. Damaged parts of an HMI can often be replaced and the HMI is also fully cleaned.
How do you test HMI screens?
At JC-Electronics all functionalities of an HMI are 100% tested. This way we only deliver well tested, high quality products to our customers.
How do I (de)install an HMI?
The (de)installation of an HMI is different for each product. Watch our instructional videos disassembling some HMIs.
How do I know that my HMI is defective?
There are broadly two options for finding out that an HMI is defective. The first options is to replace the HMI with another one. A second option is to send the HMI to JC-Electronics for a diagnosis and test.
Can JC-Electronics update my HMI?
JC-Electronics can update any HMI with the latest operating system software. For this you can contact our Customer Service.
What should I do if my HMI crashes?
If an HMI crashes, the best thing to do is to do an Operating System (OS) update. Instructions for this can be found at https://www.controleng.com/articles/how-to-update-an-hmi/
How does JC-Electronics ensure the compatibility of an HMI?
We know which HMIs can exchange information with each other. In doing so, we use an item master chart that shows which predecessor/successor HMIs there are.
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PLC
What is and does a PLC do?
PLC is an abbreviation for Programmable Logic Controller. A PLC is an electronic device with a microprocessor that controls the outputs (drives) based on the information received through the HMI. In industry, machines are often controlled by PLCs, making
What does it cost to repair a PLC at JC-Electronics?
Repairing a PLC is different for each item and status of the product. Therefore the costs of the repair are also different. For a quote please contact our Customer Service.
On average, how long does it take to have a PLC repaired by JC-Electronics?
Having a PLC repaired takes 12 weeks at JC-Electronicsmomentarily. Emergency repairs to repair an HMI takes about 5-8 business days. For a quote, please contact our Customer Service Department.
Can JC-Electronics repair all types of PLCs?
Yes, the technical specialists at JC-Electronics can test and repair all types of PLCs. Damaged parts of a PLC can often be replaced and the PLC is also fully cleaned.
How do you test a faulty PLC?
At JC-Electronics all functionalities of a PLC are 100% tested. This way we only deliver well tested, high quality products to our customers including a 2 year warranty.
How do I install or uninstall a PLC?
The (de)installation of a PLC is different for each product. Watch our instructional videos disassembling some PLCs.
How do I know that my PLC is defective?
A faulty PLC can be recognized when an LED light starts blinking, the running light is displayed, all LED or the SF light blinks (System Failure).
Can JC-Electronics update my PLC?
JC-Electronics can update every PLC with the latest operating system software. Please contact our Customer Service department for this.
What should I do if my PLC crashes?
If a PLC crashes, the best thing to do is to do an Operating System (OS) update.
How does JC-Electronics ensure the compatibility of a PLC?
We know which PLCs can exchange information with each other. In doing so, we use an item master chart that shows which predecessor/successor PLCs there are.
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Drives
What does drive repair cost at JC-Electronics?
Repairing a drive is different for each item and status of the product. As a result, the cost of the repair is also different. For a quote please contact our Customer Service.
On average, how long does it take to have a drive repaired by JC-Electronics?
Having a drive repaired currently takes 12 weeks at JC-Electronics. Emergency repair to fix a drive takes approximately 5-8 business days. For a quote, please contact our Customer Service Department.
What is and does a drive do?
A drive, also called a variable speed drive, is used to control the speed of an electric motor. A variable speed drive allows you to control the speed (the speed) of the shaft of a motor.
Can JC-Electronics repair all types of drives?
Yes, the technical specialists of JC-Electronics can test and repair all types of drives. Damaged parts of a drive can often be replaced and the drive will also be completely cleaned.
How do you test a defective drive?
At JC-Electronics all functionalities of a drive are 100% tested. This way we only deliver well tested, high quality products to our customers including a 2 year warranty.
How do I (un)install a drive?
The (de)installation of a drive is different for each product. Watch our instructional videos disassembling some drives.
Can JC-Electronics customize and update my drive?
JC-Electronics can update any drive with the latest operating system software. For this you can contact our Customer Service.
How does JC-Electronics ensure the compatibility of a drive?
We know which drives can exchange information with each other. In doing so, we use an item master map that shows which predecessor/successor drives there are of each drive.
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PC/PG
What does it cost to repair a PC/PG at JC-Electronics?
Repairing a PC/PG is different for each item and status of the product. Therefore the cost of repair is also different. For a quote please contact our Customer Service.
On average, how long does it take to have a PC/PG repaired by JC-Electronics?
Having a PC/PG repaired currently takes 12 weeks at JC-Electronics. Emergency repair to fix a PC/PG takes approximately 5-8 business days. For a quote, please contact our Customer Service Department.
What is and does a PC/PG do?
Industrial PCs (PC) and Programmiergeräten (PG) are computers and laptops used in industrial and automated environments. These products are crucial for programming and controlling many processes.
Can JC-Electronics repair all types of PC/PGs?
Yes, the technical specialists at JC-Electronics can test and repair all types of PC/PGs. Damaged parts of a PC/PG can often be replaced and the PC/PG will also be completely cleaned.
How do you test a defective PC/PG?
At JC-Electronics all functionalities of a PC/PG are 100% tested. This way we only deliver well tested, high quality products to our customers including a 2 year warranty.
How do I (de)install a PC/PG?
The (de)installation of a PC/PG is different for each product. Watch our instructional videos disassembling some PC/PGs.
Can JC-Electronics customize and update my PC/PG?
JC-Electronics can update any PC/PG with the latest operating system software. For this you can contact our Customer Service.
How does JC-Electronics ensure the compatibility of a PC/PG?
We know which components the PC/PGs can exchange information with. In doing so, we use an item master map that shows which predecessor/successor components there are of each drive.
What is the difference between a PC and a PG?
A PC is personal computer and a PG (Programmiergeräten) is a laptop. Both are crucial for programming and controlling many automated processes.
Can JC-Electronics transfer the software from my PC/PG?
Yes, JC-Elctronics can transfer all software from a PC or PG to a new version.
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Replacements
What are replacements for industrial electronics?
During intensive use of your industrial electronics, visible parts of a product can become damaged or contaminated. Especially for this kind of repairs JC-Electronics has developed replacements. Examples are foils, touch panels, covers and housings for HM
How does JC-Electronics guarantee quality on replacements?
JC-Elctronics has invested in achieving the highest quality through clever innovation and testing in recent years. The replacements have been checked at several points and after careful research have been produced for both sales and personal use. The repl
How do I replace a new housing or other replacement?
This is different for each product. We have developed instructional videos for some products (see link).
How durable are the replacements from JC-Electronics?
The replacements from JC-Elctronics have the same quality as the original and are therefore suitable for long-term use.
Can I also order customized replacements?
No, currently we only sell the repalcements found in our catalog (link).
Do replacements from JC-Electronics always fit my product?
Each replacement always fits the right product. Each replacement shows which product it is compatible with.
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New & refurbished
Are new products always in their original packaging?
No, not all products are in the original packaging. Even new products sometimes come in a box from JC-Elctronics with product info and condition.
What is the quality of a refurbished product at JC-Electronics?
With refurbished, we strive to make the product look like new both optically and functionally. We do this by repairing, cleaning and replacing critical parts.
What is the difference between a refurbished and new product?
In terms of operation and functionality, there is no difference between a new and refurbished product. There is only a difference in the age of the product and components and perhaps slight traces of use.
What is the price difference between a refurbished and new product?
This is product dependent and therefore cannot be said globally.
How many years of warranty does JC-Electronics give on refurbished products?
JC-Elctronics provides a 2-year warranty on all refurbished industrial electronics.
What do you replace and improve as standard with a refurbished product?
Jc-Elctronics cleans the product and replaces all critical parts.
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Purchase
What requirements must my product meet if JC-Electronics purchases it from us?
All products purchased by JC-Electronics must be repairable. In addition, we need the item number of each product.
Does JC-Electronics also do batch purchasing of industrial electronics?
Yes, JC-Electronics also buys large lots with industrial electronics. For more indormation, please contact Customer Service.
How much money will I get for my old industrial electronics?
It depends on condition and product how much money it is worth. For more information, see also the purchasing page (link)
What kind of industrial electronics does JC-Electronics purchase?
JC-Electronics buys industrial electronics in all categories (HMI, PLC, PC/PG and Drives). Please contact the Customer Service Department for information.
Are there any brands that JC-Electronics does not purchase?
We buy particularly from the popular and widely used brands, but all offerings we handle.
Do you also purchase defective industrial electronics?
Yes, JC-Electronics also buys defective industrial electronics, provided they are repairable.
How do I sell my industrial electronics to JC-Electronics?
We always accept an offer with item numbers, condition and quantities. Within 2 working days you will receive a response from us.
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Exchange
Can I give my product to be exchanged to the delivery person?
No, within 30 days you must send the product to be exchanged to JC-Electronics (with RMA document).
Can I return my exchange in the same box?
Yes, especially in the context of the circular economy we welcome that! Just make sure the product is properly packaged and has an RMA document
Can I exchange my defective industrial electronics for a new one?
No, exchanges are only possible for refurbished products.
Why exchange when you can repair my product?
Exchange is much faster (if in stock, shipped next business day). The old/defective product can then be sent to JC-Electronics as a trade-in.
Is it more economical to buy a replacement (refurbished) product and turn in the old one?
Yes, you will pay the exchange price and it will be lower than the refurbished product with the discount processed.
Will I get a new or refurbished product back for my exchange?
With an exchange, you will always receive a refurbished product with a 2-year warranty.
What do you do with my old product?
All old industrial electronics are refurbished and reintroduced to the market.
How many years of warranty do you offer on exchanged products?
That is, as with refurbished products, 2 years.
Will my exchange always be accepted?
Yes, if repairable. If not, the difference between refurbished price and exchange price will be charged and collected.
What is the deadline for me to send in my exchange?
Within 30 days you must send the product to be exchanged to JC-Electronics.
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Repair & Testing
What is an expert report and what does it cost?
When the customer wants to know why the product is defective and where the problem is, there will be an expetiser report. This report describes the diagnosis and a problem definition of the defect or problem. The cost of an expert report is about 150 euro
How do I request a repair from JC-Electronics?
A repair can be requested via the form on our webshop by phone or mail.
Do you also repair at customers' premises?
No, we do not repair on site, but only inside JC-Electronics.
What brands do you repair?
JC-Electronics repairs the following brands of industrial electronics: ABB, Allen-Bradley, Control Techniques, Fanuc, Indramat, Lenze, Schneider-Electric and Siemens.
How long does a repair take at JC-Electronics?
Standard repair is currently 12 weeks. For an emergency repair, we strive to have the product repaired within 5-8 business days.
How do you guys know what needs to be repaired?
After a comprehensive diagnosis, the defect is determined, after which repairs can be made.
Are you testing all the new products too?
No, only used (refurbished) products undergo testing.
Will my industrial electronics also be cleaned during a repair?
Yes, every repair always involves cleaning the entire product.
Do you also replace components if they are not broken (yet)?
Yes, all components subject to wear are always replaced preventively.
Do you also do preventive maintenance on products?
Yes, we perform preventive maintenance on industrial electronics. We do not do this on location, but from our technical department in Leek.
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