My company is located outside the European Union. What should I consider when sending a product to JC-Electronics for repair or warranty?

The first step is to place a repair order or contact us about returning a product under warranty. You will then receive an RMA document from JC-Electronics. You will need to include a commercial invoice stating that the product is temporarily leaving the country. The invoice should include the following details:

• That the shipment is under Incoterms DDP
• The article number
• HS code
• Your VAT number

The shipping costs to JC-Electronics are at your expense.