With cashback, can I give my defective product to the delivery driver?
No, within 4 weeks you must send the defective product to JC-Electronics yourself For that, we will send you an RMA document. Did you not receive a document? Request the RMA document online
With cashback, can I return my defective product in the same box?
Yes, in the context of the circular economy, we welcome that! Just make sure the defective product is properly packed and has an RMA document. Didn't receive an RMA document? Request it online.
Can I exchange my defective product for a new product with cashback?
Yes, you can.
Why should I use cashback when you can repair my defective product?
Repairing and cashback are good circular solutions.
Is it cheaper to buy a replacement refurbished product and return the defective product?
Yes, because with cashback you get money back for your faulty product. You also contribute to the circular economy.
What will you do with my defective product?
We first examine whether the defective product is repairable. Then it is refurbished and sold.
What warranty does JC-Electronics offer on products bought via cashback?
You get a 2-year warranty on all refurbished products.
Is my defective product always accepted at cashback?
Your faulty product will be accepted if it is repairable.
How long do I have to send my defective product?
Parts must be returned within a 4 week period.
Which steps do I have to follow to use cashback?
You look for the product you need in the webshop. There, choose and tick the cashback option. You complete the order and we will make sure you receive the product. We will send you an RMA document to send with the faulty product.
What if I have not sent in my defective product after 4 weeks?
Then we will no longer accept the faulty product as part of the cashback. You can then speak to our Purchase department on purchase@jc-electronics.com or +31 594 44 21 62